All sites down for 3 weeks since migration

OK... I have read about the intermittent 403.6 Error Messages... but this is not intermittent it is constant... for 3 weeks now.

"This means that the error will most likely be fixed without any direct intervention from support."

For 3 weeks now this has not been fixed.

I have tried from 4 different locations (4 different IP's) and still the problem exists.

Here is the tracking number from the previous reported issues that someone closed with out resolving the issue.

I manage 2 accounts here and I am considering pulling them both if I can't get some resolution with this.

Jim

Here is the tracking number from the previous reported issues that someone closed with out resolving the issue.

7117416

Hello Jim,

Thank you for contacting Support.

We apologize for any inconvenience this may have caused you. The issue with our server still not resolved. This is the reason your websites are down. Our engineers are trying to resolve it as as soon as possible. Once the issue get resolved we will notify through email.

Thank you!

Sincerely,

Marcius Price
Customer Support

Any progress?

Any estimate for resolution?

Hello,

Thank you for your reply.

The issue with our server which was already been resolved. Also, we do not have exact time frame for it. I checked your website and it is working fine. Please check it from your end. If the issue still persists, then please contact us.

Thank you!

Sincerely,

Marcius Price
Customer Support

Look....The root web site at www.blacksweb.com does work. But all my subdomain sites @ blacksweb.com and both CaptureThisPhoto.com and Blog.CaptureThisPhoto.com do not work...

Here is the list. Please advise.
[ LIST HAS BEEN REMOVED FOR SECURITY REASONS ]

All errors are like this:

You are not authorized to view this page
The Web server you are attempting to reach has a list of IP addresses that are not allowed to access the Web site, and the IP address of your browsing computer is on this list.

Please try the following:

* Contact the Web site administrator if you believe you should be able to view this directory or page.

HTTP Error 403.6 - Forbidden: IP address of the client has been rejected.
Internet Information Services (IIS)

Technical Information (for support personnel)

* Go to Microsoft Product Support Services and perform a title search for the words HTTP and 403.
* Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled About Security, Limiting Access by IP Address, IP Address Access Restrictions, and About Custom Error Messages.

I cant even get my account web site to load...

http://________.webhost4life.com/

It times out.

http://support.microsoft.com/kb/248043

[P07156842000000000] All sites down for 3 weeks since migration

Hello,

Thank you for your reply.

I have checked your subdomain at the URL:http://___________.blacksweb.com/ and I was able to duplicate the issue. Hence, I have asked a member of our team who specializes in website management to review your issue. You should be hearing from this specialist within 24-48 hours. If you have any questions in the meantime, please let us know and be sure to refer to the link http://www.webhost4life.com/member/sconsole for the quickest service.

Thank you for choosing WebHost4Life, we appreciate your support.

Sincerely,

Sharon Adams
Customer Support

Thank you, but this is close to the response I got back on the 3rd when I started to report this problem. I hope we can get a resolution quickly.

We are not starting week 4 since the migration and my sites are still not working. Any progress? Any update?

I have had many happy years where I would not hesitate to recommend WebHost4Life for hosting needs... Till this.

This isn't rocket science guys... Figure it out and get it working.

Here I am again.... wondering when my web hosting is going to start working again...

My previous post should have read ... NOW starting week 4.

Where is the specialist I was going to hear from in 24 to 48 hours back on the 18th? Look, I don't like to bitch, moan or complain, but this is ridiculous.

Everything was working fine till the migration. I could understand support wanting to drag their feet or be hesitant in helping a customer out who messed things up because he didn't know what he was doing... But I didn't change anything, didn't upload any new files, nothing. I have been a customer for at least 5 years, referred several customers to you. If you could give me access and permission, I would be happy to research this and get it resolved, but I can't.

PLEASE!!!

PLEASE!!! Get this resolved. Otherwise I need to find another hosting company, copy and setup all these sites again, set up all the email accounts again, etc.... AND move another client of mien off of WH4L even though his sites are working just fine after the migration. This is a lot of work I don't want to do right now.

I look forward to hearing from you.

Jim came on chat saying #7156842 is not resolved. Issue with the account should be fixed soon.

Well, another two days went by.... Did we try? Did we learn anything? Should I cancel my hosting plan and move on?

Hello,

We apologize for any inconvenience this has caused you. I have reconfigured your domain on the server. Currently, all the domains are working fine without any errors. Please check the domains from your end.

If you have any further questions, please update the Support Console.

Regards,

Adam Burton
Technical Specialist

BlacksWeb.com and sub-domains look good.

But www.capturethisphoto.com and sub-domain blog.capturethisphoto.com do not work.

capturethisphoto.com looks like it is not configured correctly as an application or something.

Lets get these resolved, and we are good.

Well, for a few hours all my sites were working... even the CaptureThisPhoto.com web site and Blog was working....

But now I get that same error again?

I assume someone is working it and all will be working again soon?

Well, all blacksweb.com sites and sub-domains are working...

but CaptureThisPhoto.com and sub-domains are not working again.

Correction... all sites are not working again...

What is going on there?

Every time I check the sites.... something different. Since my last post at 4PM, I checked and the sites were working. Now they are not working again.

Hello,

We apologize for any inconvenience this has caused you. I have checked the domain at http://www.capturethisphoto.com/ , http://blog.capturethisphoto.com/ and http://blacksweb.com/. Currently, its loading fine without any errors. Could you please check the domain from your end?

If the issue persists, please get back to us with the exact urls for further investigation.

If you have any further questions, please update the Support Console.

Regards,

Adam Burton
Technical Specialist

I just don't understand....

Every few hours it changes from working to not work and then back again. All sites are now NOT working. Fix it and make it stay fixed.

Hello,

Thank you for contacting support.

We have tested both of the following sites and have found both are working fine. As we cannot find what could be causing this intermittent issue, we will ask that you get back to us with a screen shot of the latest error if you continue to experience problems. Let us know if you have further questions or concerns.

http://www.capturethisphoto.com/
http://blog.capturethisphoto.com/

Josh
Tier 2 Support

I am going out of town for a week. I would love to send you screen shot of Jim.BlacksWeb.com not working as it has since the beginning of June... but how do I send you this image?

All sub-domains of BlacksWeb.com not working again. Also CaptureThisPhoto.

Error Page.
You are not authorized to view this page
The Web server you are attempting to reach has a list of IP addresses that are not allowed to access the Web site, and the IP address of your browsing computer is on this list.

Please try the following:

* Contact the Web site administrator if you believe you should be able to view this directory or page.

HTTP Error 403.6 - Forbidden: IP address of the client has been rejected.
Internet Information Services (IIS)

Technical Information (for support personnel)

* Go to Microsoft Product Support Services and perform a title search for the words HTTP and 403.
* Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled About Security, Limiting Access by IP Address, IP Address Access Restrictions, and About Custom Error Messages.

http://www.capturethisphoto.com/
http://blog.capturethisphoto.com/
http://________.webhost4life.com/

Hello ,

This is in response to the ticket # 7156842

I apologize for the inconvenience this might have caused you.

We have restarted the sites in the IIS. Now the following sites are loading fine:

http://www.capturethisphoto.com/
http://blog.capturethisphoto.com/
http://________.webhost4life.com/

Please check from your end and let us know if you need further assistance.

If you have any further questions, you can email us back or update the support console. We are available 24x7.

Best Regards,

Christopher Cuizon
Technical Support Specialist

Today... July 7th, @ 8:42
www.capturethisphoto.com works...

blog.capturethisphoto.com works (though it has been hacked by some hacking group, because your servers are NOT secure enough) I had been hacked previously and made a bunch of changes to secure it, guess I need to do it again since the server is not secured enough.

All my BlacksWeb.com sub-domains STILL DO NOT WORK.
To list a few, but you can check my sub-domain settings to find the rest.
jim.blacksweb.com
blog.blacksweb.com
________.blacksweb.com
and the other sub-domains

PLEASE fix this once and for all... they all STILL GET THIS ERROR:

You are not authorized to view this page
The Web server you are attempting to reach has a list of IP addresses that are not allowed to access the Web site, and the IP address of your browsing computer is on this list.

Please try the following:

* Contact the Web site administrator if you believe you should be able to view this directory or page.

HTTP Error 403.6 - Forbidden: IP address of the client has been rejected.
Internet Information Services (IIS)

Technical Information (for support personnel)

* Go to Microsoft Product Support Services and perform a title search for the words HTTP and 403.
* Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled About Security, Limiting Access by IP Address, IP Address Access Restrictions, and About Custom Error Messages.

Compensating me a few months of hosting may be in order after this is all over. Unless of course this is not resolved, then I will pull my two accounts out of WebHost4Life.

Checked again, blacksweb.com sub-domain sites still not working. And today CaptureThisPhoto.com is NOT working again.

Also, regarding my sites being hacked (both blacksweb.com and CapureThisPhoto.com) ... I wonder how many other sites hosted on my server have been hacked... This site may help in that search.

http://www.zone-h.org/archive/notifier=L3oN

do a search on capturethisphoto.com or blacksweb.com. The search takes a while, so be patient.

BlacksWeb.com sub-domains STILL not working.

CaptureThisPhoto.com domain working, and Sub-domain working and showing hacked page.

Any work or progress on blacksweb.com?

41 Days...
It has been 41 days (completely unacceptable) since I started reporting this issue with Blacksweb.com and CaptureThisPhoto.com (all in one hosting account). It has been temporarily fixed from time to time, but never completely fixed to the point that it stayed fixed.

Please find a resolution to this...
Please secure the server from hackers...

Maybe you can move this hosting account ________ to the same server(s) that my other account TBlack is hosted. It is running find with none of these issues.

Hello,

We apologize for any inconvenience this has caused you. I have reconfigured your domain on the server. Currently, the domains are loading fine at http://capturethisphoto.com/
http://blacksweb.com/ without any errors. Please check the domains from your end.

If you have any further questions, please update the Support Console.

Regards,

Adam Burton
Technical Specialist

CaptureThisPhoto.com is working.

Blog.CaptureThisPhoto.com is NOT working:
403.6 - Forbidden: IP address... I suspect because default page was not migrated properly.

BlacksWeb.com sub-domains: Have either been hacked, not migrated properly as an application or default page has not properly been migrated.

http://________.blacksweb.com/ - NOT working:
Parser Error Message: It is an error to use a section registered as allowDefinition='MachineToApplication' beyond application level. This error can be caused by a virtual directory not being configured as an application in IIS.

http://________.blacksweb.com/ - WORKING

http://________.blacksweb.com/ - HACKED

http://________.blacksweb.com/ - 403.6 - Forbidden: IP address... I suspect because default page was not migrated properly.

http://________.blacksweb.com/ - HACKED

http://________.blacksweb.com/ - 403.6 - Forbidden: IP address... I suspect because default page was not migrated properly.

http://________.blacksweb.com/ - HACKED

http://________.blacksweb.com/ - HACKED

http://________.blacksweb.com/ - 403.6 - Forbidden: IP address... I suspect because default page was not migrated properly.

http://blog.blacksweb.com/
Parser Error Message: It is an error to use a section registered as allowDefinition='MachineToApplication' beyond application level. This error can be caused by a virtual directory not being configured as an application in IIS.

http://jim.blacksweb.com/
Parser Error Message: It is an error to use a section registered as allowDefinition='MachineToApplication' beyond application level. This error can be caused by a virtual directory not being configured as an application in IIS.

http://________.blacksweb.com/ - 403.6 - Forbidden: IP address... I suspect because default page was not migrated properly.


Is the server secure? I hope so. Hate to have you guys and ME wast all this time only to have these sites hacked again.

Please continue to resolve these issues...

A customer would have thought that part of the migration process would have been that support would test all domains and sub-domains of an account to make sure the sites work as they did before the migration. Silly Me!

I have Set default.aspx as the default page, then default.asp (as it was in the previous hosting environment) and removed all other defaults.

I have made sure the following are set as virtual directory and an application.
Jim.blacksweb.com - FIXED
Blog.blacksweb.com - FIXED
________.blacksweb.com - FIXED
Blog.capturethisphoto.com - FIXED
________.blacksweb.com - FIXED
________.blacksweb.com - FIXED
________.blacksweb.com - FIXED

Well, again.... for a short time these sites were working. Now they are not... including capturethisphoto.com

They all report the same error...
HTTP Error 403.6 - Forbidden: IP address of the client has been rejected.

Well, in the past hour and half or so the sites went:
From not working with 403.6 error
To working
To not working with 403.6 error
To currently working again.

What is going on?

5 to 10 minutes ago they were working....
Now they are not again. 403.6 error again.

5 minutes or so later... the sites are working again....

Sites don't work again with 403.6 error.

EVEN the root domain of www.blacksweb.com does not work with same 403.6 error.

Fix it or move me to another server.

Now I got this error when trying to hit www.blacksweb.com:

X
Network Access Message: The website cannot be found
Explanation: The IP address for the website you requested could not be found.

Try the following:

* Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.
* Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.
* Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.

If you are still not able to view the requested page, try contacting your administrator or Helpdesk.

Technical Information (for support personnel)

* Error Code 11001: Host not found
* Background: This error indicates that the gateway could not find the IP address of the website you are trying to access. This is usually due to a DNS-related error.

BUT... did a refresh of the page and it loaded with the usual 403.6 error.

15 minutes later and the sites are working again...

45 minutes later... all sites reporting 403.6 error again.

Why am I doing this...just to show you that THERE IS STILL A PROBLEM.

20 minutes later and sites seem to be working again.

I downloaded web log file from 7/12/2010 to see if anything was in there to help in understanding the problem, but nothing stands out at me. Just a bunch of simple HTTP Gets and some Puts. I searched on the 403.6 error and did not find it.

Sites giving 403.6 error again.

I wonder... is this caused by a server load issue?

[P07156842000000000] All sites down for 3 weeks since migration

Hello,

Thank you for contacting us.

We apologize for any inconvenience this has caused you. I have asked a member of our team who specializes in Web site management to review your account. You should be hearing from this specialist within 24-48hours.

If you have any questions in the meantime, please update the support console.

Regards,

Adam Burton
Technical Specialist

Hello,

I have checked the website at http://www.blacksweb.com , and could successfully access it without any issue. Please check the website functionality from your end.

If you have any further questions, please update the Support Console.

Sincerely,

Damaris Garza
Technical Specialist

Your joking right?
LOL....

Hello Jim,

Currently, I have checked the functionality of the website at http://www.blacksweb.com . It is coming up fine with out any issue. Could you please check this from your end?

If you have any further questions, Please update the Support Console.

Sincerely,

Sonny Reyes
Technical Specialist